Business letters of apology: repair online reputation & mend relationships

2019-01-25T12:14:31+00:00October 18th, 2010|

Business letters of apology: a customer of yours has just written a scathing online review of your products or services. How should you respond? The short answer is that you should write the customer a letter of apology (and, don’t worry, we’re going to include a business apology letter sample!). Regardless of the underlying issue